Care Quality Commission

We are proud to have been rated as 'good' by the Care Quality Commission.

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There are many standards set nationally, regionally, locally and internally which help assess that we provide the best possible care and experience for our patients. 

The Care Quality Commission (CQC) is the body responsible for checking all health and social care services in England and Wales meet national standards.

The CQC carries out regular inspections to make sure services are providing care which is safe, caring, effective, responsive to people's needs and well-led.
 
Between May and July 2018, the CQC carried out a well-led inspection and unannounced targeted inspections of six of our core services. The results were published in October 2018 when we were rated 'good' overall.

As part of the inspection, patients, carers and staff were invited to give their feedback and views on the care and services they receive.
 
Our CQC rating
Our Trust has been rated by the CQC as 'good'.
 
This means we have maintained our previous rating of 'good' received in November 2016.
 
Following the publication of our latest report in October 2018, Helen Bellairs, Trust Chairman, said:

"It is a fantastic achievement to have maintained our 'good' rating and recognises the hard work staff put in every day to deliver high-quality patient care.
 
"I'm particularly proud to receive positive feedback about our patient-centred culture, our strong leadership, and evidence of good physical health monitoring in our mental health services which demonstrates our whole person care approach.
 
"While we remain 'good' overall, there are some areas for improvement which we are now focusing on.
 
"The CQC process is about identifying where continued improvements can be made and working together to make them happen. We are taking action to address the requirements contained within the report in order to ensure provision of quality, safe, effective and efficient patient care to support our communities to live life well."
 
Care Quality Commission Deputy Chief Inspector and lead on Mental Health, Dr Paul Lelliott, said:
 
"Since our previous inspection in 2016, there has been a significant change in the structure of the trust and expansion to its services. It is therefore pleasing to see the improvements we had seen being maintained.
 
"In general, we found the trust leadership to be strong. Inspectors noted that the prevailing culture across the trust was to put patients at the centre. Staff recognised this was a top priority which was reflected in the staff survey results."

The full report is available on the Care Quality Commission website: www.cqc.org.uk