Care Quality Commission

We are proud to have been rated as 'good' by the Care Quality Commission.

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There are many standards set nationally, regionally, locally and internally which help assess that we provide the best possible care and experience for our patients. 

The Care Quality Commission (CQC) is the body responsible for checking all health and social care services in England and Wales meet national standards.

All NHS trusts receive a comprehensive inspection where the CQC makes sure services are providing care which is safe, caring, effective, responsive to people's needs and well-led.

Our comprehensive inspection took place in July 2015 and the results were published on 1 February 2016. Following publication of our reports, inspectors committed to revisiting those services which were not rated as ‘good’ within six months. They carried out this reinspection in July 2016 and the results were published on 15 November 2016.

As part of both the original and the follow-up inspection, patients, carers and staff were invited to give their feedback and views on the care and services they receive.

Our CQC rating
Our Trust has been rated by the CQC as ‘good’.

The new rating recognises improvements we have made since the original inspection in July 2015 which saw the trust rated as ‘requires improvement’ overall.

Revised reports for end of life care, mental health crisis services, adults’ inpatient wards and psychiatric intensive care unit, older people’s inpatient wards and secure inpatient wards show that all 13 core services are now rated as ‘good’. 

In addition, the Trust is also rated as ‘good’ for providing services which are safe, effective, caring, responsive to people’s needs and well-led.

Our end of life care service in Knowsley was rated as ‘outstanding’ for being caring. The report explains that within this service, patients described staff as going the extra mile for them, with overwhelmingly positive feedback from patients and carers about being involved in their care and feeling listened to.

Likewise, within our secure services, patients told inspectors they felt safe and were able to talk to staff and felt listened to.

The full reports can be read on the Care Quality Commission website.