Control Room Triage Service - Greater Manchester


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​Who we are
Our Greater Manchester Control Room Triage is a new 24/7 service based within Greater Manchester Police’s control room at Claytonbrook. 

We are delivering the service in partnership with Pennine Care and Greater Manchester Mental Health NHS foundation trusts, and are working together with Greater Manchester Police to support police officers and call handlers to deal with mental health issues more effectively. 

We will do this by providing access to our team of registered mental health professionals, who will support police staff with decision-making and onward referrals to services through telephone and video conferencing.

The service will operate as a part of the Vulnerability Support Unit, which will screen calls and offer specialist support to frontline officers, or divert people from a police response to the appropriate health and social care services across Greater Manchester.

What do we do?
Our team of healthcare professionals will:
  • Assess police incidents that contain a mental health element, supporting the triage of response priority
  • Provide real-time clinical advice to police officers and screen call logs to identify level of need
  • Support police officers by adding relevant information to the police log to support more informed decision making
  • Work closely with local street triage services and urgent care teams, transferring care to these services at the earliest opportunity
  • Communicate with existing care providers and GPs across Greater Manchester
  • Seek to identify learning opportunities to improve mental health awareness and upskill police officers in handling incidents relating to mental health
  • Work alongside care providers, police and individuals to understand reasons behind frequent calls being made to the police and emergency services
  • Provide consultation prior to decision making in the use of Section 136 and when considering attendance at A&E for mental health-related concerns
The service has the kind permission of Dr Sands et al (2015) © to utilise the mental health triage tool in clinical practice. 

How to access our service
Control Room Triage is a support service for Greater Manchester Police staff and is not publicly accessible.

Police staff can access the service via the Greater Manchester Police control room.

Anyone wishing to speak to the service regarding an incident with Greater Manchester Police should call 101 and cite their Greater Manchester Police reference number.

Privacy notices
Control Room Triage is a partnership of four organisations working together across Greater Manchester. Below you can view the privacy notices for each individual organisation to explain how they process personal data:


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​Contact us
Control Room Triage Service
GMP Claytonbrook Complex
2 Claytonbrook Road
Openshaw
Manchester
M11 1PP