Help in a crisis
Sign In
Go Home Mobile Menu

Help in a crisis

Need help in a mental health crisis? Find out what to do below. For all life threatening emergencies, call 999 or visit your local A&E department.

Get urgent help in a mental health crisis
A mental health crisis often means that you no longer feel able to cope or be in control of your situation. You may feel great emotional distress or anxiety, feel you can't cope with day-to-day life or work, think about suicide or self-harm, or experience hallucinations and hearing voices.

Below are some suggestions for what you can do if you are experiencing a mental health crisis. The option you choose will depend on how severe your symptoms are and if you can wait a short amount of time to get help or if you need help immediately, so please have a read of the options and decide which one is best for you.

Call the Samaritans 
The Samaritans operate a free-to-call service 24 hours a day, 365 days a year, if you want to talk to someone in confidence. Call them on 116 123.

Contact NHS 111
You can call NHS 111 24 hours a day, 365 days a year if you or someone you know requires urgent mental health care, but it is not life-threatening. For example: 
  • If you have an existing mental health problem and your symptoms get worse
  • If you experience a mental health problem for the first time
  • If someone has self-harmed but it does not appear to be life-threatening, or is talking about wanting to self-harm
Book an emergency GP appointment
Alternatively, contact your GP practice and ask for an emergency appointment. Your practice should be able to offer you an appointment with the first available doctor if you are in a crisis. 

Contact your local mental health assessment team
We have mental health assessment teams in Halton, Knowsley, St Helens, Warrington and Wigan. They are available 24 hours a day, seven days a week, 365 days a year. If you feel you are in a mental health crisis, you can contact your local assessment team directly on the numbers below:
If you are already receiving care from one of our other mental health community teams, such as our home treatment, recovery or early intervention teams, contact them directly. If it's outside of the team's usual working hours and you don't feel you can wait until the next day to speak to someone, you can contact your local assessment team instead using the telephone numbers above.

The Sanctuary overnight crisis centre
Open all night, every night from 8pm–6am, The Sanctuary offers a place of safety and support for people in Wigan and Leigh who are experiencing a mental health crisis outside of usual office hours. 

People living in Wigan and Leigh or those registered with a GP in the borough can access the service by calling The Sanctuary on 01942 410 522. The Sanctuary is based at Claire House, Phoenix Way, Lower Ince, Wigan, WN3 4NW.

Following a conversation with a trained member of staff, people will then either be offered telephone support or they will be invited to come to The Sanctuary for one-to-one support. The Sanctuary is run by charity Self Help Services.

Visit A&E or call 999
A mental health emergency should be taken as seriously as a medical emergency. Call 999 if you or someone you know experiences an acute life-threatening medical or mental health emergency.

You can go to accident and emergency (A&E) directly if you need immediate help and are worried about your safety, for example if you are close to acting on suicidal thoughts or have seriously harmed yourself.

Once at A&E, the team will tend to your immediate physical and mental health needs. The local A&E departments at Warrington Hospital, Whiston Hospital and Royal Albert Edward Infirmary each have a mental health liaison team who will work with A&E staff to ensure your mental health needs are supported while you're in hospital.

The team in charge of your care will assess you, decide on the best course of care, and whether you can go home or need to be admitted to hospital.

 Content Editor ‭[2]‬

Send us a message

You can use our form for general enquiries or to get in touch with some of our key services. If you can't find an option for the service you need, search our service directory for more information.

Back to top of pageBack to top of page

© North West Boroughs Healthcare NHS Foundation Trust 2017

Cookie and privacy policy

Site designed by Future and developed by St Helens and Knowsley Health Informatics Service NHS Foundation Trust 2017