Knowsley referral information
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North West Boroughs Healthcare Website
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Knowsley referral information
Knowsley referral information
Information about our services and making referrals to them for professionals in Knowsley.
Content Editor [1]
Below you can view information aimed at health professionals and other professionals working with our services to support you to make appropriate referrals to our services in Halton. This page provides information to help you reach a decision as to whether our service is right for your patient or client and how to make a referral so they can begin accessing support.
If you have any further questions about any of the services below, either visit the service's page on our website (linked below under each service section) or contact the team using the telephone numbers provided.
Access the
ACP Notification/Audit form
, which needs to emailed to:
nwbh.knowsleycommunitynursing@nhs.net
Adults' community health services
Adults' mental health services
Children and young people's services
Adults' community health services
Advance Care Planning Service
Our Community Integrated Advance Care Planning Service delivers education to health and social care professionals in Knowsley and St Helens in advance care planning and end of life care.
We aim to deliver consistent and high quality education on the implementation and sustained use of all nationally recognised end of life tools such as, the Gold Standards Framework and Preferred Priorities for Care. Using regional education programmes such as the Six Steps to Success and Opening the Spiritual Gate and more locally the Care and Communication Record and the Citizens Charter for End of Life Care.
You can contact the team directly on 01744 646 809.
Visit the
service page
for more information.
Aids and adaptations
Our team of occupational therapists carries out assessments for people in Knowsley who are having difficulty around the home, due to an illness or disability. We are then able to provide aids and adaptations for the home to minimise any difficulties and support people to stay independent.
New referrals for the service should be directed to the Knowsley Access Team on 0151 443 2600.
You can call the service directly on 0151 244 4096 or email them at
dws.dutyot@knowsley.gov.uk
Visit the
service page
for more information.
Adults' weight management service (Changes)
Our tier 3 adults' weight management service in Knowsley (Changes) is for anyone age 18 and over living in Knowsley or registered with a Knowsley GP, with a body mass index (BMI) of 40 and over. We also accept referrals for adults with a BMI between 35 and 40 if they also have other health problems, such as diabetes and heart disease.
We accept referrals from health professionals, as well as self-referrals from patients directly.
Our service is run by qualified dietitians and lifestyle advisors, who provide tailored diet and lifestyle advice to support clients to lose weight and improve their health and wellbeing.
You can call the service directly on 0151 290 4335 or email them at
dietitian@nwbh.nhs.uk
Visit the
service page
for more information.
Breastfeeding peer support
Our friendly Busom Buddies team is made up of health professionals and mums from the local community who have breastfed their own babies and want to help other mums do the same. We write to women early on in their pregnancy to let them know about the support we offer and will visit families in their homes for the first eight weeks after having their baby to support them with breastfeeding. We also work closely with staff at Whiston, Ormskirk and Liverpool Women’s Maternity Hospitals.
Women who are thinking about breastfeeding can contact us directly on our support line on 0151 244 3269.
Visit the
service page
for more information.
Centre for Independent Living
Knowsley Centre for Independent Living aims to support people to maintain their independence and mobility. The Centre for Independent Living is based at Huyton Business Park in Knowsley and has an open plan showroom with a wide range of equipment and supportive aids for people to view and test. We have a number of services operating within the Centre for Independent Living, including our
Falls and Wellbeing Service
, our
Aids and Adaptations Service
and our
Wheelchair Service
.
You can contact the centre directly on 0151 244 4380 or by emailing
centreforindependentliving@nwbh.nhs.uk
Visit the
service page
for more information.
Continence Service
Our service promotes continence and supports people who have continence problems relating to their bladder or bowels. Our service is for people of all ages living in Knowsley or registered with a Knowsley GP who have difficulties with bladder and bowel symptoms. We also offer support and advice for relatives or carers of people with continence problems. We accept referrals for anyone living in Knowsley or registered with a Knowsley GP.
Adults' service
Tel: 0151 289 7971
Fax: 0151 289 6932
Children's service
Tel: 0151 244 4389
Fax: 0151 244 4404
Email:
childhealthservices@nwbh.nhs.uk
Visit the
service page
for more information.
Community Matrons
Our community matrons support people living with long term conditions by providing a range of nursing services in patients own homes. Staff help to promote a quick recovery from an episode of illness due to long term conditions and a return to stable health and maximum independence.
Our team is available 24 hours a day seven days a week. The team is split into three localities (north Knowsley, central Knowsley and south Knowsley) and you can contact your local team using the numbers below.
North Knowsley tel: 0151 244 4013
Central Knowsley tel: 0151 244 4560
South Knowsley tel: 0151 676 5427
Visit the
service page
for more information.
Community Therapy Service
Our Community Therapy Service provides occupational therapy and physiotherapy support for people in Knowsley who may be having difficulty managing daily tasks at home due to illness or injury. Our aim is to support people to recover from illness and injury and promote independence so people can stay well within their own home.
You can contact the service directly on 0151 244 3391 or via email
at
knowsleycommunitytherapists@nwbh.nhs.uk
Visit the
service page
for more information.
District Nursing Service
Our dedicated district nursing service provides high quality nursing care and treatment to patients in their own homes (including residential homes) 24 hours a day, 365 days a year.
The team is split into three localities (north Knowsley, central Knowsley and south Knowsley) and you can contact your local team using the numbers below.
North Knowsley tel: 0151 244 4013
Central Knowsley tel: 0151 244 4560
South Knowsley tel: 0151 676 5427
Email:
carecampusreferrals@nwbh.nhs.uk
Fax: 0151 477 4802
Visit the
service page
for more information.
Falls and Wellbeing Service
Our Falls and Wellbeing Service is based at the Centre for Independent Living in Knowsley. The team of experienced nurses work with older people in the local community to help improve strength, balance, mobility and confidence. Our aim is to help people stay mobile and independent both at home and when out and about.
The service also runs a successful Postural Stability Programme for people age 55 and over in the local community, which can help to improve balance, strength, confidence, independence and overall quality of life.
You can contact the service directly on 0151 244 3362 or via email at
knowsley.falls@nhs.net
Visit the
service page
for more information.
Health Visiting Service
Our team of health visitors are specialist public health trained nurses who hold qualifications and skills in child health and development. We also prescribe treatments for common childhood ailments such as thrush, nappy rash and dry skin.
If you would like to find out more, v
isit the
service page
for more information and details of your local health visiting team.
Healthy Knowsley Service
Our Healthy Knowsley Service provides healthy lifestyle support within the local community, including a five-week healthy lifestyle course, weight loss support and health forums across Knowsley.
You can contact the team directly on 0800 0731 202 or by emailing
health.trainers@nwbh.nhs.uk
Visit the
service page
for more information.
Integrated Community Frailty Team
The Knowsley Integrated Community Frailty Team provides a two hour rapid response, for Knowsley registered patients 65 or over, who are at risk of hospital admission. The service is available from
8am to 7pm Monday to Friday and 9am to 5pm at weekends.
The aim of the service is to reduce unnecessary hospital admissions for people age 65 and over by wrapping care around them in the community. Th
e Integrated Community Frailty Team is led by community matrons with advanced skills in the frailty pathway, and is supported by nursing staff, therapists, a consultant geriatrician, social care professionals, medicines management and specialt falls assessors.
ALL Urgent two hour response referrals/requests should be made through the enhanced clinical triage service, which is provided by: Unplanned Care Direct (UCD) on Tel: 0300 3230240
UCD will act as a single point of contact for primary care colleagues who feel their patient needs an urgent two hour response in order to avoid an emergency admission.
You can call the team directly on Tel: 0151 676 5427 or email:
nwbh.knowsleycommunitynursing@nhs.net
Visit the service page for more information:
www.nwbh.nhs.uk/community-frailty-knowsley
I
ntensive Support (IS2) Service
Our Intensive Support Service helps to improve the health and quality of life of people with long term health conditions and reduce the number of times they have to make emergency visits to hospital. The service is available from Monday to Friday between 8.00am and 8.00pm. Existing patients can contact the out of hours district nursing service if needed.
The team is split into three localities (north Knowsley, central Knowsley and south Knowsley) and you can contact your local team using the numbers below.
North Knowsley tel: 0151 244 4013
Central Knowsley tel: 0151 244 4560
South Knowsley tel: 0151 676 5427
Visit the
service page
for more information.
Intravenous Therapy Service
Our Intravenous Therapy Service supports adults in Knowsley who need intravenous therapy in the community. The service operates 24 hours a day seven days a week.
A quick guide to the service can be found
here
. Healthcare professionals can also download a referral form
here
.
A follow up telephone call is required to ensure delivery of referral.
You can contact the service directly on
0151 477 4802 or via email at
CareCampusReferrals@nwbh.nhs.uk
The team is split into three localities (north Knowsley, central Knowsley and south Knowsley) and you can contact your local team using the numbers below.
North Knowsley tel: 0151 244 4013
Central Knowsley tel: 0151 244 4560
South Knowsley tel: 0151 676 5427
Visit the
service page
for more information.
Nutrition and Dietetics Service
Our community dietitians provide a highly specialised service for adults and children who need nutritional advice and support for a range of conditions, including: malnutrition; failure to thrive; cancer;
neurological disorders; diabetes; irritable bowel syndrome; and food allergies.
You can contact the service directly on 0151 290 4330 or via email at
dietitian@nwbh.nhs.uk
Visit the
service page
for more information.
Palliative Care Service
Patients can self-refer to the service or request a referral via their GP, district nurse or community matron.
You can contact the service directly on 0151 431 0156.
Phlebotomy Service
Our phlebotomy service takes blood samples from patients in Knowsley who have been identified as needing a blood test by another healthcare professional, such as their GP.
Visit the
service page
for more information.
Podiatry Service
Our service aims to prevent, diagnose, treat and rehabilitate conditions affecting the feet and lower limbs. These include common foot care problems such as ingrown toenails and bunions.
Referrals to the service should be made using the
Podiatry Service referral form
and sent to:
nwbh.podiatry.department@nhs.net
You can contact the service directly on 0151 290 2000.
V
isit the
service page
for more information.
Treatment Rooms Service
Our Treatment Room Service is delivered by nurses who provide care in a treatment rooms setting for: wound care; removal of sutures, staples or clips; injections and ear syringing. They are available from Monday to Friday between 9am and 6pm, and between 10am and 4pm on weekends and bank holidays.
For an appointment at their preferred time and venue, patients can contact the central booking line directly on 0151 244 3532.
Visit the
service page
for more information or email
nwbh.knowsleyphlebotomyservice@nhs.net
.
Tissue Viability Service
Our Tissue Viability Service work closely with other healthcare professionals to provide advice and support for people with non-healing or slow to heal wounds. They are available from Monday to Friday between 9am and 5pm.
You can contact the service directly on 0151 676 5443 or via email at
tissueviability@nwbh.nhs.uk
Visit the
service page
for more information.
Wheelchair Service
Our Wheelchair Service in Knowsley is based at the Centre for Independent Living and provides assessments for people of all ages who have a permanent or temporary disability or injury. We will then be able to provide manual and powered wheelchairs, specialist seating and postural aids to meet individual needs following assessment.
GPs can refer patients to our Wheelchair Service for an assessment by completing our
referral form
.
Visit the
service page
for more information.
Adults' mental health services
Adults' ADHD Service
Our Adults' ADHD Service provides assessment, diagnosis and treatment for adults with symptoms of attention deficit hyperactivity disorder (ADHD). We can also signpost you onto other mental health services if you need any extra support.
If your patient is experiencing problems that you suspect may be related to ADHD, you can make a referral to our service for an assessment and screening appointment. Please be aware that due to high demand for the service, there may be a wait for their initial appointment.
You can contact the team directly for advice on 01925 664 180.
Visit the
service page
for more information.
Assessment Team
Our Assessment Team provides specialist assessment, advice and signposting for adults with moderate to severe symptoms of mental illness such as severe depression and anxiety, as well as conditions like schizophrenia and bipolar disorder.
All our assessment teams have recently begun to implement a robust telephone triage system, using NICE recommended clinical rating scales to ensure routine referrals are directed to the most appropriate service by our assessment teams, and to enable the teams to redirect those referrals not requiring a secondary mental health assessment or intervention.
The new triage system means patients who do need to be seen by secondary services can be offered a face-to-face assessment appointment more quickly and patients requiring lower level interventions and assessments can be signposted to the appropriate primary care and third sector services in a timelier manner too.
The service is available 24 hours a day, 7 days a week, 365 days a year.
If you need to make a referral to Knowsley Assessment Team for a patient who has moderate to severe mental health problems, you can contact the team directly for advice on 0151 676 5263
.
Visit the
service page
for more information.
Early Intervention in Psychosis Service
Our Early Intervention in Psychosis Service supports people age 14 to 65 who are experiencing first episode of psychosis.
Signs and symptoms that your patient may be experiencing psychosis include: feeling like people are watching you; seeing or hearing things that others cannot; unusual beliefs; unusual manner or thinking or speech; and ideas of reference.
If you are concerned about one or more of the above symptoms, refer your patient to the Early Intervention in Psychosis Service for assessment. If there is an immediate risk out of hours (after 5pm Monday to Friday, weekends and bank holidays), please refer the patient to Knowsley Assessment Team.
Young people age 14 to 18 should be referred to Knowsley CAMHS, who will manage their care in partnership with the Early Intervention Team.
You can contact the team directly for advice on 01744 646
102.
Visit the
service page
for more information.
Home Treatment Team
Our Home Treatment Team provides intensive community-based support for adults with severe and complex mental health problems to prevent the need for admission to hospital.
Referrals to the Home Treatment Team must be made by one of our community mental health teams and should be directed to the Assessment Team in the first instance, rather than to the Home Treatment Team.
You can contact the team for advice on 0151 676 5263.
Visit the
service page
for more information.
Think Wellbeing (formerly Knowsley Primary Care Psychology Service (IAPT))
Our Knowsley Think Wellbeing Service provides psychological therapy services such as cognitive behavioural therapy for people with mild to moderate symptoms of common mental health problems like stress, anxiety, panic disorder and depression. Our aim is to help people change the way they feel by changing the way they think.
We accept both self-referrals and GP / health professional referrals to Think Wellbeing. Your patient can refer themself by completing our simple online self-referral form on the
Knowsley Think Wellbeing page
on our website.
You can contact the service directly on 0151 430 1707.
Visit the
Think Wellbeing GP area
for more information.
Recovery Team
Our Recovery Team provides community-based services for adults with long-term mental health problems in Knowsley. The service is goal-focused and supports people to live their lives well with their mental health condition.
Referrals to our Recovery Team should be directed to our Assessment Team in the first instance, who will be able to assess the individual and if appropriate, make a referral for them to our Recovery Team.
You can contact the service on 0151 430 1621.
Visit the
service page
for more information.
Skin Camouflage Service
Our Skin Camouflage Service provides medical camouflage creams for people with self-harm scars and other conditions that cause skin marking or discolouration, to help improve confidence and mental wellbeing.
The best way to contact the Skin Camouflage Service is by email at
skin.camouflage@nwbh.nhs.uk
Visit the
service page
for more information.
Specialist Perinatal Service
Our Specialist Perinatal Service works with women with mental health problems in Halton, Knowsley, St Helens and Warrington, who:
Are thinking about or planning to have a baby
Are pregnant
Have a baby who is 12-months-old or younger
We can help with:
1. Preconception advice
2. One-to-one assessment and support
3. Phone consultation and advice for health professionals.
View our
one-page guide to our service
for health professionals, for more information about how we can help.
Referrals for one-to-one support and preconception appointments can be made by contacting us
directly for discussion in the first instance, or by usual the referral route through your local mental
health assessment team.
You can contact the team on 01925 275 303 from 9am-5pm, Monday to Friday.
Visit the
service page
for more information.
Children and young people's services
Child and Adolescent Mental Health Service
We provide tier 2 and 3 child and adolescent mental health services (CAMHS) for children and young people up to the age of 18 in Knowsley. We provide assessment, treatment and signposting for young people with emotional and behavioural difficulties.
All referrals to our CAMHS services should be directed to our CAMHS Assessment and Response Team.
Download the
CAMHS referral form
or call the team for more information on 01925 579 405.
Visit the
service page
for more information.
Children and Families Weight Management Service (Family Futures)
Family Futures is a free community-based programme in Knowsley for families with children aged four to 16 who are above their ideal weight. Our team offers a fun way to learn about how to achieve a healthier lifestyle for children and parents too.
Download the
referral form
or contact the service directly for more information on 0151 290 4336.
Visit the
service page
for more information.
Children and Young People's Community Eating Disorder Service
Our Young People's Community Eating Disorder Service in Halton, Knowsley, St Helens and Warrington provides assessment, treatment and support for young people with eating disorders and their families. We deliver the service in partnership with
St Helens and Knowsley Teaching Hospitals NHS Trust
and leading national eating disorder charity
Beat
.
Initial consultant-led multidisciplinary team (MDT) assessments will be held at Knowsley Resource and Recovery Centre at Whiston Hospital. Young people and families will then be able to attend their regular appointments with our team at a venue closer to home.
To meet the service referral criteria, patients must be 8 to 18-years-old and live in Runcorn or Widnes. You can use the
SCOFF questionnaire screening tool
to help determine whether your patient would benefit from a referral to the service.
Referrals for patients with a suspected eating disorder should be directed via e-referral. We also accept self-referrals from service users and families via an electronic form on our website.
Visit the
service page
for more information or call the team on 0151 430 1321.
Learning Disability I
ntensive Support Team
People who eligible for the service are those on the dynamic support database due to risk of placement breakdown or inappropriate hospital admission.
Referral to the Intensive Support Team is via the
Community Learning Disability Team
.
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