Service user and carer forums

Come and talk to our senior leaders at our monthly service user and carer forums.

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Listening to the experiences of the people who use our services is a key to making sure services are delivered in a safe, supportive and respectful way.
 
Our borough-based service user and carer forums are part of the diverse range of options we have developed to enable individuals to provide feedback in a way which is convenient for them. 

They provide an opportunity for service users, carers, their advocates and representatives from third sector organisations to discuss services in their borough and any planned developments. 

The agenda includes 'Take it to the Top' which is an open question and answer session with senior Trust leaders - often including the Chief Executive and Chairman.
 
Information gathered from the forums is collated alongside feedback through other methods and reported quarterly to our Quality Committee and to our commissioners. 

Our service user and carer forums take place each month and we rotate each forum so they take place across all our boroughs. We are in the process of setting these up in Sefton.

Forum dates for 2017

Borough
​Date
​Time
Venue​
​St Helens
​22 February 2017
​12.30pm - 3.30pm 
​Mansion House
Victoria Park
City Rd
St Helens
WA10 2UE
​Knowsley
​15 March 2017
12.30pm - 3.30pm ​
​Centre 63
Old Hall Lane
Kirkby
Liverpool
L32 5TH
​Halton
​26 April 2017
​12.30pm - 3.30pm 
​Runcorn Town Hall
Heath Road
Runcorn
WA7 5TE
​Warrington
​10 May 2017
​12.30pm - 3.30pm 
​Peace Centre
Peace Drive
Warrington
WA5 1HQ 
​Wigan
​14 June 2017
​12.30pm - 3.30pm 
​Leigh Library
Turnpike Centre
Civic Square
Market Street
Leigh
WN7 1EB  
​St Helens
​19 July 2017
​12.30pm - 3.30pm
​Mansion House
Victoria Park
City Rd
St Helens
WA10 2UE

​Knowsley
​13 September 2017 
​12.30pm - 3.30pm
​Centre 63
Old Hall Lane
Kirkby
Liverpool
L32 5TH

​Halton
​18 October 2017
​12.30pm - 3.30pm
​Runcorn Town Hall
Heath Road
Runcorn
WA7 5TE

​Warrington 
​8 November 2017
​12.30pm - 3.30pm
​Peace Centre
Peace Drive
Warrington
WA5 1HQ 

​Wigan
​13 December 2017
​12.30pm - 3.30pm
​Leigh Library
Turnpike Centre
Civic Square
Market Street
Leigh
WN7 1EB  


Further information
For further information or to attend one of our service user forums, contact:

Gemma Currall
Email: involvement@nwbh.nhs.uk 
Tel: 01925 664 803

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