We are currently looking for volunteers in Halton to work alongside us in the following activities:
1. Brooker Centre meet and greeters
An exciting opportunity has arisen to welcome a ‘meet and greet’ volunteer into our team in Halton - a brand new role based within the Brooker Centre at Halton Hospital.
The outpatient department at the Brooker Centre is where our service users attend appointments for reviews and treatment with our various mental health and later life and memory service teams.
We are looking for volunteers who will be able to greet visitors; offering a warm and friendly welcome to our services. The ‘meet and greet’ volunteer will be located at the entrance of the Brooker Centre and will offer direction and assistance to visitors as they arrive.
We are looking for enthusiastic, friendly people who can:
- Be welcoming to all visitors; offering direction and support
- Build rapport with service users and visitors; making them feel at ease
- Accompany visitors to wards or departments as required
- Locate wheelchairs for visitors if needed
- Encourage patient feedback through the use of our Friends and Family Test survey; inputting findings into our in-house systems
- Give visitors information about service user activities they can get involved with, such as our service use gardening and walking groups, as well as activities provided by other organisations within Halton
- Support and work with our service user and carer volunteers; promoting the involvement of service users and carers
- Support our admin teams by encouraging service users to keep their records up-to-date on our systems by informing staff of any changes.
- Collect post from our admin offices and deliver to the post room
- Ensure information on notice boards in all patient waiting areas is up-to-date and in-line with the Trust branding; supported by the Trust Communications Team
- Support the team with external events, such as the Halton Vintage Rally
In order to fulfil the duties of this role, we ask that you:
- Be available for at least half a day a week between Monday and Friday, from 9am until 1pm, and 1pm to 5pm (excluding bank holidays). Other hours can be arranged to suit your schedule if required
- Be warm, inclusive, calm and friendly, with excellent communication skills
- Be confident in asking for help when needed
- Be sensitive and compassionate to the needs of people with mental health problems
- Have a personal interest in helping people
- Comply with all Trust policies and procedures
- Work as part of the team
- Work collaboratively and supportively with service users, carers and other members the public who may need support, within agreed parameters
In return, we can offer you:
- Staff induction
- Training, including:
o Health and safety
o Fire safety
o Manual handling
o Confidentiality and protected disclosure
- Free Disclosure and Barring Service (DBS) check
- Staff ID badge
- Access to a range of NHS staff discounts
- Opportunities for further training, such as:
o Values based interview skills
o Preparing for work training
- Support from colleagues
- Free tea and coffee
- Regular and ongoing support from a named member of staff
- Ongoing training as required
This role is unpaid, however, we will refund all travel expenses for both training and volunteering, in-line with Trust policy.
How to apply
To apply for the post, or to find out more about our volunteering opportunities, contact Andrea Price on 01928 753 968 or by email at: firstname.lastname@example.org
by 12 July.
Please note: We strongly recommend checking with the Benefits Agency that your commitment to volunteering will not penalise you in any way or affect any benefits you may be receiving.