Volunteering


 Content Editor

‚ÄčOur Involvement Scheme
We recognise that services users, patients and carers have a lot to contribute to our services. Their experience of living with health issues and accessing our services, either first-hand or as a carer, gives them a unique perspective which can help us to develop and improve our services.
 
As 'experts by experience' service users, patients and carers have an important role to play in how we: 
  • develop new services and deliver existing services
  • identify how services will be run
  • recruit, train and develop our staff
  • monitor quality of services
  • identify and help implement service improvement.
Our Involvement Scheme aims to ensure that as many people as possible have access to our involvement opportunities.
 
The Involvement Scheme ensures that all volunteers are DBS checked (previously CRB checked), and trained and supported to safely volunteer at the Trust. All volunteers will also be offered full reimbursement for any expenses they incur while volunteering, such as travel expenses.
 
Recent involvement opportunities carried out by volunteers from across the Trust include:
 
Halton
A number of service users and carers including A, a service user from Halton, takes part in the Trust's Collaborative Quality Visits (CQV). They visit teams and wards across the Trust and look at all aspects of service delivery and patient experience. This information is then used by staff and managers, supported, find out what volunteering opportunities we currently have in Halton.    
 
 
Knowsley
As part of the Trust's Smoking Cessation strategy a service user, P, visits inpatient wards. He supports inpatients to access information about Nicotine Replacement Therapies and strategies to refrain from smoking. He also gathers feedback on the effectiveness of the support provided to inpatients and reports this directly to Trust Smoking Cessation leads.
 
 
St Helens
A group of service users, supported by staff, have started a gardening group. They have turned an overgrown, semi-derelict piece of land at the side of Harry Blackman House into a lovely place to relax and enjoy nature.
 
 
Warrington
It can be difficult to get feedback from people with dementia regarding their experience of using our services and how well we are meeting their needs. J, a volunteer from Warrington visits Dementia Cafes run by the Alzheimer's Society and spends time chatting to the service users and carers. Their comments on what's happened to them, while they've been in our service are then fed back to managers and used to identify changes and share good practice.   
 
 
Wigan
Health and Social Care services in Wigan are being restructured as part of the Devo Mancs initiative. This involves looking at service provision across the borough, regardless of provider, and identifying ways to bring them closer to local communities and easier to access. A group of service users and carers from the Trust are integral to the process, taking part in regular meetings to discuss all aspects of the project and reporting back to other service users and carers in wigan.


Across all of our Boroughs
We have volunteering opportunities across all of our boroughs, volunteers must have their own transport as they will be visiting a range of community and statutory groups and locations. 
 
If you would like to join the Involvement Scheme please contact: bernadette.fitzpatrick@nwbh.nhs.uk


We also have SHOUT which is our young people's participation group. It's open to Child and Adolescent Mental Health Services (CAMHS) service users, former service users, potential service users and other young people who would just like help make a difference to mental health services in their area.
 
We are currently looking for volunteers to work alongside us in the following activities in HaltonKnowsleySt HelensWarrington and Wigan.