Care Quality Commission

We are proud to have been rated as 'Good' by the Care Quality Commission.

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There are many standards set nationally, regionally, locally and internally which help assess that we provide the best possible care and experience for our patients. 

The Care Quality Commission (CQC) is the body responsible for checking all health and social care services in England and Wales meet national standards.

The CQC carries out regular inspections to make sure services are providing care which is safe, caring, effective, responsive to people's needs and well-led.
During October and November 2019, the CQC carried out a well-led inspection and unannounced targeted inspections of five of our core services. The results were published in February 2020 when we were rated 'Good' overall.

As part of the inspection, patients, carers and staff were invited to give their feedback and views on the care and services they receive and provide.
Our CQC rating
Our Trust has been rated by the CQC as 'Good' overall and 'Good' for all the domains of safe, caring, effective, responsive and well-led.
We have maintained our 'Good' rating for the third time, following previous inspection reports published in November 2016 and October 2018.
Following the publication of our latest report in February 2020, Helen Bellairs, our Chairman, said:

"It is a fantastic achievement to have maintained our 'Good' rating for the third consecutive inspection.
"I'm particularly proud, but not surprised, to receive positive feedback about our kind and compassionate staff. Our staff are the heart of our organisation, putting our patients' wellbeing first at all times. I'm pleased to see the dedication and hard work I see every day receive the praise and recognition it deserves.
"While we remain 'Good' for all domains, there are some areas for improvement which we are now focusing on.
"It's important to remember the CQC process is about identifying where continued improvements can be made and working together to make them happen. We have a strong track record in taking action to improve services, as demonstrated by the recognition of improvements made on our older people's wards which were rated 'Inadequate' after the last inspection in 2018 and are now 'Good' for all domains.
"We have already begun addressing the 'must do' and 'should do' requirements outlined by the CQC to make sure we provide quality, safe and effective patient care to support our communities to live life well."

The full report is available on the Care Quality Commission website: