Coronavirus (Covid-19)

 Content Editor

Assurance for patients during the coronavirus pandemic
During what is a worrying and unpredictable time, North West Boroughs Healthcare NHS Foundation Trust would like to reassure all our service users, patients, families and carers that our top priority is to continue to keep you and our staff safe.

We are continuing to deliver services wherever possible, although we have made some changes to the way we deliver some services. Find out more about changes to our services so you know what to expect.

We have robust plans in place to respond to the developing situation and are continuing to monitor and adapt as necessary.

If you have symptoms
Self-isolate if you or anyone in your household has symptoms. You can check your symptoms at NHS 111 online. This means you should not leave home if you or someone you live with has either:
  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a change in your normal sense of taste or smell (known as anosmia)
You should go for a test immediately. The only time you should leave the house is to go for a test. Tests can be booked online at or by calling 119.

Do not go to GP surgery, pharmacy, walk-in centre or hospital if you think you might have coronavirus. Stay at home.

If you start to have symptoms, you must get tested and the rest of your household should self-isolate with you whilst you wait for the results. Full guidance on self-isolation is available on the government's website.

There is also an important leaflet on how to keep safe while isolating. Its been designed for patients with suspected coronavirus who have not been admitted to hospital and will be isolating at home. 

Your appointment
If you are due to attend an appointment with or are expecting a visit from one of our services and you are experiencing coronavirus symptoms, do not attend your appointment. Please contact the service as soon as possible and let them know.
Find out more about your appointment and what to expect.

Looking after your mental health
We know the coronavirus (Covid-19) outbreak and all the news and conversations surrounding it have potential to cause stress.
It's understandable people feel concerned and it's important to take steps to look after your mental health and wellbeing as well as your physical wellbeing. View our resources to help support your mental health.

Further information
We are using our social media channels and website to provide regular information and advice relating to our Trust and services as the situation progresses.
Recommended national sources for trusted information and updates about coronavirus: