Coronavirus (Covid-19)

 Content Editor

Assurance for patients during the coronavirus outbreak
During what is a worrying and unpredictable time, North West Boroughs Healthcare NHS Foundation Trust would like to reassure all our service users, patients, families and carers that our top priority is to continue to deliver safe services wherever possible.
We have tried and tested, existing plans to manage pandemics in place and working well. These plans include training, upskilling and moving existing staff to different roles as appropriate. We are also recruiting additional temporary staff and have contingency strategies in place to adapt as the situation progresses.
What is coronavirus
Coronavirus (Covid-19) is an illness which can affect your lungs and airways. Current evidence is that most cases appear to be mild and the vast majority of people make a full recovery.

What you should do
Government information and guidance is changing regularly. Current Government guidance is that everyone should:
  • Limit contact with other people
  • Keep your distance if you go out (two metres apart where possible)
  • Wash your hands regularly
The Government has published some guidance around staying safe outside your home and staying alert and safe.

More information about what you should do is available at

If you have symptoms
Self-isolate if you or anyone in your household has symptoms. This means you should not leave home if you or someone you live with has either:
  • a high temperature – this means you feel hot to touch on your chest or back (you do not need to measure your temperature)
  • a new, continuous cough – this means coughing a lot for more than an hour, or three or more coughing episodes in 24 hours (if you usually have a cough, it may be worse than usual)
  • a change in your normal sense of taste or smell (known as anosmia)

Do not go to places like a GP surgery, pharmacy or hospital if you think you might have coronavirus. Stay at home.

Use the 111 online coronavirus service to find out what to do.

Our services
We are doing everything we can to continue providing services and patient care. However, so we can prioritise services for vulnerable patients, we are making some temporary changes to deliver some services in a different way. Find out if the service you use is affected.

Your appointment
If you are due to attend an appointment with or are expecting a visit from one of our services and you are experiencing coronavirus symptoms as described above, please do not attend your appointment. Please contact the service and let them know.
If you are not experiencing any symptoms or self-isolating, please attend as normal unless you are contacted directly by the service.
Looking after your mental health
We know the coronavirus (Covid-19) outbreak and all the news and conversations surrounding it have potential to cause stress.
It's understandable that people feel concerned and it's important to take steps to look after your mental health and wellbeing as well as your physical wellbeing. View our resources to help support your mental health.

Further information
We are using our social media channels and website to provide regular information and advice relating to our Trust and services as the situation progresses.
Recommended sources for trusted information and updates about coronavirus: