Freedom of Information

The public have a right to access information held by NHS trusts. Find out how to submit a request for information below.

Your right to access information
The Freedom of Information (FOI) Act was passed on 30 November 2000. It gives a general right of access to all types of recorded information held by public authorities such as NHS trusts. The act sets out exemptions to that right and places certain obligations on public authorities.

Under section 19 of the act, all public authorities, including North West Boroughs Healthcare NHS Foundation Trust, must produce a publication scheme. Our publication scheme informs the public how and when we will make information available. All publication schemes have to be approved by the Information Commissioner, who regulates and oversees the application of the act. You can find out more information about the work of the Information Commissioner by visiting their website.

How to submit a freedom of information request  
By email to:

By using our web form:
Visit the 'contact us' section to submit your request electronically via our website. Please note that sending information via the internet is not a secure means of communication and the sender uses this form at their own risk.

By visiting the What Do They Know website:
Requests can also be made through an external website called What Do They Know.

When sending a freedom of information request you must include the following information to submit a valid request that the Trust can respond to:

  • your real name (the Trust does not have to respond to requests submitted under a pseudonym)
  • your address (either a postal address or an email address)
  • a telephone number (in case we need to contact you to clarify details of your request)
  • a description of the information you want (clearly identify what you want, being as specific as possible, in order for us to answer your request)
  • any preferences for the format in which you wish to receive the information (eg electronic or hard copy – we will try as far as possible to provide the information in the format you want, but this may not always be possible, in which case we will contact you and explain why not)
What happens after you submit a request
We have a legal obligation to reply to your FOI request within 20 working days of receiving it.

Wherever possible, we will supply you with the information you requested but there are some circumstances where we may not be able to do so. This could be for a number of reasons, for example, because we don't actually hold the information or because obtaining the information would exceed the cost limit specific in the fees regulations.

You can view our compliance statistics for 2020/21.

 Content Editor ‭[2]‬