Knowsley service changes

Below you can view changes we've made to our services in Knowsley during the Covid-19 outbreak.

 Content Editor

​We would like to reassure our service users, patients, families and carers that our top priority is to continue to deliver safe services wherever possible. 

While we are doing everything we can to continue providing services as usual, we have had to make some temporary changes and deliver some services in a different way. You can find out if the service you use is affected below.

This information will be regularly reviewed and updated to make sure we’re sharing the latest information about our services.

* Last updated 29 September 2020

Service
What changes have we made?
Adults' community health services
Advance Care Planning Team

​This service is continuing as usual.

Centre for Independent Living

​This service is now fully reopened.

Community Matrons

​Referrals into the service have now reopened fully. The service is currently been re-designed and providing support both to the care home liaison and frailty teams during the pandemic.

The service continues to see all patients accepted, via referrals; however, the service has changed from providing mainly face-to-face contact to both face-to-face and virtual consultations. This method of providing care to patients will continue in the short term.

Community Nursing Service
The service continues to see a rise in patient referrals, which is why extra resources have been deployed to support service provision. The service is operating within its key performance indicators and despite an increase in the patient waiting list, waiting times have not increased.
 
Community Therapy Service

​All referrals for community therapy are now accepted and all patients’ activity has recommenced. The patient waiting list is slightly above pre-covid levels and patient activity down due to staff supporting the rapid discharge process. Patients are now offered both face-to-face and virtual consultations.

Additional funding has been given to support an increase in workforce. Intermediate Care services are fully operational.

Continence Team

​This service has continued to accept all referrals throughout the pandemic. Patients are offered a virtual appointment or face-to-face where clinically indicated. Due to a reduction in referrals and increasing virtual appointments, the waiting list for patients has reduced.

Falls and Wellbeing Service
This service now accepts all patient referrals. Overall, the waiting list for patients has remained the same; however, patient activity has been reduced due to staff being redeployed in other teams. It is expected that activity will continue to increase in the coming months. Patients are now offered either virtual or face-to-face appointments.
Healthy Knowsley Service

The service is now fully reopened, accepting all patient referrals. All service delivery continues to be offered virtually (Telephone or Video), this continues to be the plan in the short term. Group face to face sessions remain closed as directed by national guidance.

​Healthy Knowsley Service can support clients to develop home based action plans to maximise health and wellbeing in the challenging circumstances that our communities are facing. 

Clients can self-refer by contacting 0800 0731 202 or 0151 289 9555.

Integrated Community Equipment Service (ICES)

This service continued to deliver its full service offer during the pandemic
Integrated Community Frailty Team
This service provision has not changed during Covid-19, with the exception of virtual assessments being conducted where clinically appropriate.
Intravenous Therapy

​No patient face-to-face service.

Musculoskeletal Service

This service is now accepting all patient referrals and due to the instructions to discharge and to only accept urgent referrals during Covid-19, the waiting list for patients has reduced. 

Patient activity remains lower than pre-Covid levels due to staff continuing to be redeployed, increasing appointment times between patients and clinic availability. The service is offering both virtual and face-to-face appointments.

Phlebotomy Service (Blood Tests)

This service now operates an appointment-based service in order to comply with social distancing procedures.

Referrals for all patients are now accepted and patients are asked to book through the appointment line into clinic. Activity into the service has reduced due to an increase in procedure time following the new infection control measures put in place. ​

Blood tests are being held at the following clinics
 
NUTGROVE VILLA (workers clinic 7am – 8.30am)
 
Monday, Tuesday, Wednesday and Thursday 7am to 4pm
Friday 7am – 4pm  
 
ST CHADS
Monday, Tuesday, Wednesday and Friday 8.30am – 4pm
Thursday 8.30am – 12pm   
 
HALEWOOD
Monday, Tuesday, Wednesday & Friday 8.30am – 12pm
Thursday 8.30am – 4pm
 
PRESCOT
Monday to Friday 8.30 – 12pm
 
Housebound patients will continue to receive domiciliary visits
 
TREATMENT ROOMS
(DOMICILIARY VISITS HAVE BEEN DISCONTINUED )
 
Treatment room clinics are being held at the following clinics
 
NUTGROVE VILLA
Monday to Sunday 10-6pm
 
ST CHADS
Monday to Saturday 10-6 pm
Sunday 3-6pm
 
STOCKBRIDGE VILLAGE HC
Monday to Friday 9-12
 
PRESCOT PCRC
Monday to Friday 1-5
 
HALEWOOD
Monday, Tuesday, Thursday & Saturday 10-6
Wednesday, Friday & Sunday  10-2 


Podiatry Service (foot care)
This service is now accepting all referrals and overall the patient waiting list is less than pre-Covid levels. The service continues to offer mostly face-to-face appointments in the patient’s own home.

A lack of clinical space and new infection control guidance is increasing the time between patients. The Trust has authorised additional funding for the service to increase its workforce.

If you develop a new foot problem or a worsening of an existing foot problem such as open wound to your foot or infection, please contact the service on 0151 290 2000 or email nwbh.podiatry.department@nhs.net and your enquiry will be triaged by a clinician. 
Specialist Palliative Care Service (Macmillan)
There has been no change to this service offered during the pandemic; with the exception, patients were offered either face-to-face or virtual appointments at their request. 
 
Speech and Language Therapy Service

​This service continues to accept all referrals and all patient activity has resumed. The service is offering both face-to-face and virtual consultations where appropriate.

Tissue Viability Service (wound care)
This service is continuing as usual.
 
Treatment Rooms

​This service continued to operate at a reduced level during Covid-19. Services are now accepting all referrals, however activity remains reduced due to some patients being seen as a domiciliary visit. Ear syringing stopped completely, which has resulted in the waiting list increasing. This service will resume at the beginning of September 2020.

Walk-in centres

​All walk-in centres in Huyton, Halewood and Kirkby are currently operating from 10am to 6pm, seven days a week and can be accessed via a telephone triage and appointment system. 

If you need to access the walk-in centre service, contact your nearest walk-in centre: 
Halewood – Tel: 0151 244 3533 
Huyton – Tel: 0151 244 3150
St Chads (Kirkby) – Tel: 0151 244 3065

If you ONLY have Covid-19 symptoms, you will be advised to self-isolate and directed to NHS 111.

All calls will be triaged and given an appointment to be seen if needed.

If you start to develop coronavirus symptoms, you must get tested and the rest of your household should self-isolate with you whilst you wait for the results. Full guidance on self-isolation is available on gov.uk.

Only those people with symptoms should then book a test online or by ringing 119. 

Wheelchair service
This service is now fully reopened and is accepting all patient referrals. The team continue to work on the backlog of patients to be seen.
Adults' mental health services
Accident and Emergency Liaison Services
​This service continues to be operational throughout the pandemic. Psychology services within the team have been offering virtual appointments only and this will continue in the short term.
Adult ADHD Service
​The service continues to see and treat all patients who have been assessed. face-to-face contact has stopped and all assessments are continuing virtually.
Adults' Eating Disorder Service

​The service has remained fully opened during the pandemic and continues to offer both face-to-face and virtual appointments where clinically indicated.

Adults' mental health inpatient services:
  • Coniston Ward
  • Grasmere Wards

​Information about visiting can be found on our changes to visiting webpage.
 


Early Intervention in Psychosis Service
​The service has remained fully opened during the pandemic and continues to offer both face-to-face and virtual appointments where clinically indicated. Patient activity levels are the same as pre-Covid levels.
Building Attachment and Bonds Service (BABS)

​The service has remained fully opened during the pandemic and continues to offer virtual appointments where clinically indicated. Patient activity levels are the same as pre-Covid levels, however it is anticipated that activity will increase over the coming month.

Home Treatment Team
This service has been operational during the pandemic. Service delivery has changed from mainly face-to-face appointments to a mixture of face-to-face and virtual appointments where clinically indicated, this will continue in the short term.
Nutrition and Dietetics Service
The service is now fully reopened, accepting all patient referrals. All service delivery continues to be offered virtually (telephone or video), this continues to be the plan in the short term.

Recovery Team 
​The service has remained fully opened during the pandemic and continues to offer both face-to-face and virtual appointments where clinically indicated.
Specialist Perinatal Service 
​Referrals into the service continued as normal during the pandemic. Overall, there has been a reduction in the patient waiting list since the start of the pandemic. The service offers a predominantly virtual service, however it is providing a face-to-face service when clinically indicated. Patient activity levels are back to pre-covid levels.
Think Wellbeing

​This service has accepted all referrals during the pandemic and has transformed into providing a mainly virtual service offer in the short term.

Patient activity has been lower due to a reduction in referrals.

Children and young people's services
Breastfeeding Support Team 
​This service has continued to provide its full range of targeted services as advised by national guidance throughout the pandemic. Many visits continue to be virtual and the service is fully compliant with the NHSE guidance issued in July.
Child and Adolescent Mental Health Service (CAMHS)

​The service has remained fully opened during the pandemic and continues to offer both face-to-face and virtual appointments where clinically indicated.

Children's Community Nursing Team
​​The service has remained fully opened during the pandemic and continues to offer both face-to-face and virtual appointments where clinically indicated.

Please contact the team via phone if you have any queries, on 0151 244 3563.

Children's Speech and Language Therapy Service
​​The service continues to accept new patient referrals. 

The service has reduced most of the face-to-face patient contact clinical appointments, however a reduced telephone service remains for our most vulnerable and at risk patients. 

If a face-to-face visit is necessary, the team will contact you directly to arrange an appointment and wherever possible utilise technology to support this contact. 

Patients are asked if they have any urgent concerns and would like to speak with a practitioner, to contact the service directly.

Children's Therapies Team
​Referrals into the services have been open throughout the pandemic. The service has operated a virtual service throughout the pandemic and overall the patient waiting list has fallen.

Patient activity levels has been reduced due to staff being redeployed into other areas and patients requiring face-to-face appointments, however from the beginning of September this should improve.

There are additional pressures due to clinical space and increased times between patients following new infection control guidance. Activity could increase once once schools reopen.

Children and Young People's Community Eating Disorder Service
The service has remained fully open during the pandemic and continues to offer both face-to-face and virtual appointments where clinically indicated. Patient activity levels are above pre-Covid levels due to the increase in patient activity. The Trust has provided additional resources to support the team. 
Family Nurse Partnership
​This service has continued to provide its full range of targeted services as advised by national guidance throughout the pandemic. Many visits continue to be virtual and the service is fully compliant with the NHSE guidance issued in July.

Health Visiting Team
​​This service has continued to provide its full range of targeted services as advised by national guidance throughout the pandemic. Many visits continue to be virtual and the service is fully compliant with the NHSE guidance issued in July. 


Immunisations Team
The school-aged immunisations programme has been suspended for a short while due to school closures.

We will post further advice regarding the future position as soon as we are able to. In the meantime, if you have any queries regarding immunisations, visit: www.gov.uk/coronavirus.
School Nursing Team
​The team continue to liaise with school head teachers and are providing a full service. Activity levels are expected to increase from September.
Youth Offending Service
The service has remained fully opened during the pandemic and continues to offer both face-to-face and virtual appointments where clinically indicated.
Later life and memory services
Care Home Liaison Service
 
Referrals into the service have now reopened fully. The service is currently being redesigned during Covid to provide an enhanced model of care. The service continues to see all patients accepted via referrals; however, the service has changed from providing mainly face-to-face contact to both face-to-face and virtual consultations. This method of providing care to patients will continue in the short term.

Memory Inpatient Services

​The service has remained fully opened during the pandemic and continues to offer both face-to-face and virtual appointments where clinically indicated. Memory services have now begun diagnostic testing where appropriate.
Ward visits
Information about visiting can be found on our changes to visiting webpage.
 

Older People's Community Mental Health Team

​The service continues to accept new patient referrals. 

The service has reduced most of the face-to-face patient contact clinical appointments, however a reduced telephone service remains for our most vulnerable and at risk patients. 

If a face-to-face visit is necessary, the team will contact you directly to arrange an appointment and wherever possible utilise technology to support this contact. 

Patients are asked if they have any urgent concerns and would like to speak with a practitioner, to contact the service directly.

​​Learning Disability Services
​Learning Disability Community Team
​The service has remained fully opened during the pandemic and continues to offer both face-to-face and virtual appointments where clinically indicated. Patient activity levels are the same as Pre-COVID levels.
Intensive Support Team
​The service has remained fully opened during the pandemic and continues to offer both face-to-face and virtual appointments where clinically indicated. Patient activity levels are the same as pre-Covid levels.