St Helens service changes

Below you can view changes we've made to our services in St Helens during the Covid-19 outbreak.

 Content Editor

​We would like to reassure our service users, patients, families and carers that our top priority is to continue to deliver safe services wherever possible. 

While we are doing everything we can to continue providing services as usual, we have had to make some temporary changes and deliver some services in a different way. You can find out if the service you use is affected below.

This information will be regularly reviewed and updated to make sure we’re sharing the latest information about our services.

*Last updated 20 August 2020

Service
What changes have we made?
Adults' community health services
Autism Spectrum Condition Diagnostic Service
This service continues to accept referrals and has introduced assessments via telephone and video call. 
Pulmonary Rehabilitation Service
Our Pulmonary Rehabilitation service is currently unable to accept routine referrals but is accepting referrals from healthcare professionals for ambulatory oxygen assessments for patients with COPD.
 
Patients who are also known to the St Helens COPD service who feel unwell with their chest are advised to contact the COPD Nursing Team on 0151 430 1553.
Stroke Early Supported Discharge Team
Our Stroke Early Supported Discharge Team are accepting referrals from Acute Stroke Units to support patients to return home following a stroke.
Podiatry Service
Our podiatry service is running a reduced service and is currently only delivering essential high risk wound care. To enable this, all existing patient referrals triaged as routine will be discharged from the service. 

If you develop a new foot problem or a worsening of an existing foot problem such as open wound to your foot or infection please contact the service on 0151 290 2000 or email nwbh.podiatry.department@nhs.net and your enquiry will be triaged by a clinician. 

Please be aware that only those who are high risk/urgent will be accepted.
Community Physiotherapy Service
The Community Physiotherapy Service is currently only delivering essential care.
 
We will continue to accept urgent referrals via your healthcare professional to support those who would otherwise be at risk of hospital admission.

MSK physiotherapy
There has been significant disruption to service delivery. The service is currently continuing to accept referrals from GPs but is unable to accept self-referrals.
 
In the meantime, information that can support you to manage your MSK condition can be found at: www.nwbh.nhs.uk/msk-physio.
 
Once we have returned to normal service delivery, we will share information on our website and Trust social media channels.
Orthotic Service
The service is currently accepting and offering face-to-face appointments for all urgent referrals. 

Routine referrals are also being accepted and will be offered a telephone consultation or face-to-face appointment based on clinical need.

If you have any concerns, feel your condition has deteriorated or you would like to speak with a clinician please contact the service directly on Tel: 01744 646 422.
Adults' mental health services
Early Intervention in Psychosis Service
 
 
 
 
 
 
The service continues to accept new patient referrals.

The service has reduced most of the face-to-face patient appointments however, initial assessments are still at a face-to-face appointment with appropriate PPE. 
 
Therapy and care is currently being offered via telephone and video consultation.
 
If a face-to-face visit is necessary, the team will contact you to arrange this. 
 
If you have any urgent concerns and would like to speak with a practitioner, please contact the service directly on Tel:  01744 646 102.
 
Recovery Team
The service continues to accept new patient referrals.
 
The service has reduced most of the face-to-face patient contact clinical appointments, however a reduced telephone service remains for our most vulnerable and at risk patients.
 
If a face-to-face visit is necessary, the team will contact you directly to arrange an appointment and wherever possible utilise technology to support this contact.
 
If you have any urgent concerns and would like to speak with a practitioner, please contact the service directly on Tel: 01744 736 708.

Assessment and Home Treatment Team
The Assessment Team are completing assessments via the phone or video consultation where possible.
 
The team will continue to offer a telephone triage followed by a face-to-face assessment for those service users who are considered urgent or emergency.
 
Patients open to the Home Treatment Team are being visited at home as much as possible, if they are considered as stable they will be offered telephone review in by a senior nurse practitioner.

Adults' inpatient mental health wards:
  • Iris Ward
  • Taylor Ward
Information about visiting can be found on our changes to visiting webpage.
 
Think Wellbeing
Think Wellbeing is not currently providing face-to-face therapy. All therapy will be offered online, via telephone or via a secure internet-enabled video link.

All current service users will be contacted to discuss their options and all those who wish to refer themselves to our services should bear in mind that face-to-face therapy is not currently available.

If you have any urgent concerns and would like to speak with a practitioner please contact the service directly on Tel: 01744 647 100
.
Children and young people's services
Family Nurse Partnership
The service continues to accept new patient referrals.
 
The service offers a combination of face-to-face appointments, video consultation and telephone appointments. This will be discussed and agreed with you. 

If you have any urgent concerns and would like to speak with a practitioner, please contact the service directly on Tel:  01744 624 311

Health Visiting Service
The service continues to operate in line with the healthy child programme, supporting children and families across St Helens.
 
We continue to accept new patient referrals. 
 
The service offers a combination of face-to-face appointments, video consultation and telephone appointments. This will be discussed and agreed with you. 

If a face-to-face visit is necessary, the team will contact you directly to arrange an appointment and wherever possible utilise technology to support this contact.
 
If you have any urgent concerns and would like to speak with a practitioner, please contact the service directly. Contact details can be found on the Health Visiting Service webpage.
Immunisation team
The school age immunisations programme has recommenced with a focus on working with schools to carry out immunisations that were planned earlier in the year. 
 
In the meantime, if you have any queries regarding immunisations please visit: www.gov.uk/health-and-social-care/health-protection-immunisation.
Child and Adolescent Mental Health Services
The service continues to accept new patient referrals.
 
The service offers a combination of face-to-face appointments, video consultation and telephone appointments. This will be discussed and agreed with you. 
 
If you have any urgent concerns and would like to speak with a practitioner, please contact the service directly on Tel: 01925 579 405. 
Neurodevelopment Pathway Team
The service continues to accept new patient referrals.
 
The service offers a combination of face-to-face appointments, video consultation and telephone appointments. This will be discussed and agreed with you.

If you have any urgent concerns and would like to speak with a practitioner, please contact the service directly on Tel: 01744 646 517. 
Looked After Children's service
The service continues to accept new patient referrals.
 
The service offers a combination of face-to-face appointments, video consultation and telephone appointments. This will be discussed and agreed with you.
 
Patients are asked if they have any urgent concerns and would like to speak with a practitioners please contact the service directly on Tel: 01744 624 958.
Later life and memory services
Later Life and Memory Services
Our Later Life and Memory Services continue to accept new patient referrals.
 
If a face-to-face visit is necessary, the team will contact you directly to arrange an appointment and wherever possible use technology to support this contact.

A telephone consultation service is also available through our duty line. 
 
If you have any urgent concerns and would like to speak with a practitioner, please contact the service directly on Tel: 01744 646 324.
Learning disability services
Community Learning Disabilities team
The service continues to accept new patient referrals.
 
The service has reduced most of the face-to-face patient contact clinical appointments, however a telephone service remains.
 
If a face-to-face visit is necessary, the team will contact you directly to arrange an appointment.
 
If you have any urgent concerns and would like to speak with a practitioner, please contact the service directly on Tel: 0151  426 5885.
Intensive Support Team
The service continues to accept new patient referrals.
 
The service has reduced most of the face-to-face patient contact clinical appointments, however a telephone service remains.
 
If a face-to-face visit is necessary, the team will contact you directly to arrange an appointment.
 
If you have any urgent concerns and would like to speak with a practitioner, please contact the service directly on Tel: 0151 426 5885.