IMPORTANT: Coronavirus (COVID-19)

See our lates information and advice at: www.nwbh.nhs.uk/coronavirus

Who we are

We have three walk-in centres in Knowsley (Halewood, Huyton and Kirkby) and one walk-in centre in Litherland in Sefton.

Our walk-in centres provide consultations, advice and treatment for minor injuries and illnesses. 

These include:

• Infections and rashes (N.B. if measles is suspected, you are advised to stay at home and phone your GP or NHS 111 for advice)

• Coughs and flu-like symptoms

• Ear ache and sore throats

• Cuts and bruises

• Minor burns and strains 

• Emergency contraception and advice 

• Insect and animal bites

• Stomach aches and upsets

• Urine infections

• Minor new eye problems

Please consider visiting a walk-in centre before attending accident and emergency (A&E) with a minor injury or illness. A&E departments are for serious and life threatening injuries only.

If you're not sure if a walk-in centre is the best option for you, you can contact NHS 111 for advice. NHS 111 is available 24 hours a day; 365 days a year for any medical help which is needed fast, but is not a 999 emergency. Calls are free from landlines and mobile phones.

Further information on attending a walk-in centre can be found at: Are you winter ready? This page also provides useful tips to Help Us Help You stay well this winter. 

How to access our service

Halewood, Huyton and Kirkby walk-in centres are currently operating on reduced hours on a temporary basis, which is 10am to 6pm, seven days a week. This will take affect from Friday 20 March and will be reviewed on a weekly basis.*

Litherland Walk-in Centre is open 8am-8pm every day. However all patients are now being asked to call 0300 100 1004 where they will be given advice on the call and where necessary, an appointment will be allocated at the walk-in centre.  

We aim to see all patients as quickly as we can but please bear in mind that waiting times will depend on the number of patients waiting to be seen. Patients will be seen in order of urgency, so we aren't always able to see people in the order they arrive and book in to the walk-in centre.

Help Us Help You

We encourage everyone to make sure they choose the right NHS service to get the right treatment. Below is a list of options available depending on your medical need:

Self-care

This is the best choice to treat minor illnesses and injuries. A large range of common illnesses and injuries can be treated at home or simply with over-the-counter medicines and plenty of rest.

NHS 111

If you’re not sure what to do and need medical advice fast, call 111 for free! There is also the online version at www.111.nhs.uk

Pharmacists (chemists)

Are a great source of health care advice and information. They are experts in medicines and will help you decide if you need to see a doctor.

GPs

Can help if you have an illness or injury that won't go away and any long standing condition. Other
examples may include vomiting, ear pain, stomach ache and back ache.

Walk-in centres

Provide consultations, advice and treatment for new minor injuries and illnesses.

A&E or 999

Is for life threatening situations and emergencies, such as choking, chest pain, sever difficulty breathing, blacking out and blood loss.