Who we are

We have three walk-in centres in Knowsley (Halewood, Huyton and Kirkby) and one walk-in centre in Litherland in Sefton.

Our walk-in centres provide consultations, advice and treatment for minor injuries and illnesses. 

These include:

• Infections and rashes (N.B. if measles is suspected, you are advised to stay at home and phone your GP or NHS 111 for advice)

• Coughs and flu-like symptoms

• Ear ache and sore throats

• Cuts and bruises

• Minor burns and strains 

• Emergency contraception and advice 

• Insect and animal bites

• Stomach aches and upsets

• Urine infections

• Minor new eye problems

Please consider visiting a walk-in centre before attending accident and emergency (A&E) with a minor injury or illness. A&E departments are for serious and life threatening injuries only.

If you're not sure if a walk-in centre is the best option for you, you can contact NHS 111 for advice. NHS 111 is available 24 hours a day; 365 days a year for any medical help which is needed fast, but is not a 999 emergency. Calls are free from landlines and mobile phones.

Further information on attending a walk-in centre can be found at: Are you winter ready? This page also provides useful tips to Help Us Help You stay well this winter. 

How to access our service

Halewood, Huyton and Kirkby walk-in centres are currently operating from 10am to 6pm, seven days a week and can be accessed via a telephone triage and appointment system. If you need to access the walk-in centre service, call your local walk-in centre below:

• Halewood – Tel: 0151 244 3533
• Huyton – Tel: 0151 244 3150       
• St Chads (Kirkby) – Tel: 0151 244 3065
  

Litherland Walk-in Centre has temporarily changed the way in which it works. To protect patients and staff there is no longer the facility to 'walk-in'. Open access will still be available to all, however to reduce the number of face-to-face consultations, patients will now be triaged over the phone based on clinical need. There are the two possible routes to access the walk-in centre:

• Patients displaying Covid-19 symptoms – patients registered with a South Sefton Practice can consult with their GP in the first instance and where necessary, a face to face appointment will be made at a separate part of the walk-in centre by their GP, during the hours of 8am and 8pm, 7 days a week.
  

Alternatively, all patients (regardless of which GP practice they are registered with) can also make a self-referral by using the telephone triage system on 0300 100 1004.

• Patients without Covid-19 symptoms –  If a patient is otherwise well, with no Covid-19 symptoms but has a minor injury, minor ailment or in need of wound care; they can still access a separate part of the walk-in centre for treatment, between the hours of 8am to 8pm, 7 days a week. However they must still call in advance on 0300 100 1004.

Out of hours patients will also be able to access the service through NHS111, GP extra and the out of hours GP service. For further advice and help, patients are being asked to contact their GP or NHS111 in the first instance, who will assist further.

Help Us Help You

We encourage everyone to make sure they choose the right NHS service to get the right treatment. Below is a list of options available depending on your medical need:

Self-care

This is the best choice to treat minor illnesses and injuries. A large range of common illnesses and injuries can be treated at home or simply with over-the-counter medicines and plenty of rest.

NHS 111

If you’re not sure what to do and need medical advice fast, call 111 for free! There is also the online version at www.111.nhs.uk

Pharmacists (chemists)

Are a great source of health care advice and information. They are experts in medicines and will help you decide if you need to see a doctor.

GPs

Can help if you have an illness or injury that won't go away and any long standing condition. Other
examples may include vomiting, ear pain, stomach ache and back ache.

Walk-in centres

Provide consultations, advice and treatment for new minor injuries and illnesses.

A&E or 999

Is for life threatening situations and emergencies, such as choking, chest pain, sever difficulty breathing, blacking out and blood loss.